Technical ownership is a role, not a rota
The gap between tools
Most companies have someone for each platform and nobody for the space between them. That space — where the CRM meets the phone system meets the accounting package — is precisely where the expensive failures happen.
Shared responsibility decays
A rota works for tasks and fails for judgement. Decisions about architecture, vendors and risk need continuity, because the cost of a bad one appears months later, long after the person on shift has moved on.
Ownership is documentation plus authority
An owner without documentation is a single point of failure. Documentation without an owner goes stale in a quarter. You need both, and you need the owner to have the authority to say no to a tool that does not fit.
It does not have to be full time
For most organisations under a couple of hundred people, this is a part-time responsibility held consistently rather than a full-time salary. What matters is that it is held by one identifiable person with the mandate to act.
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