All case studies
BPO · VoIP Solutions
Contact centre telephony rebuilt on SIP trunks
00%manual handling removed
0xthroughput change
00weeks to launch
Placeholder figures. Replace with your own verified numbers before launch.
The situation
Per-seat hosted telephony was the second largest operating cost, and queue reporting was too thin for supervisors to manage the floor with anything other than intuition.
What was built
FreePBX deployed on redundant hosts with direct SIP trunks, every existing number ported, plus skills-based queues, recording with retention policy and CRM screen-pop.
The result
Cost per seat fell substantially, dropped calls stayed low through peak season, and supervisors gained queue metrics they previously had to estimate.
Engagement detail
IndustryBPO
Primary serviceVoIP Solutions
EngagementFixed-scope project
HandoverDocumentation and training included
Discuss a similar projectAbout this serviceTell me what is taking too long
Thirty minutes, no pitch. If automation is the wrong answer for your situation, you will hear that on the call.
Reply within one business day · NDA before any system detail is discussed